Garage Door Troubleshooting
Customer Issue: Upon coming home from work, Mr. Estrada tried to open his garage door only to find it refused to move. Even after replacing the batteries in his remote control, it wouldn’t budge.
Our Solution: Our team first tested the problem for ourselves by checking the remote control, then took the garage door opener down to examine it for any problems. We discovered that the antenna had been damaged somehow, hence the lack of response to the remote. Our experts removed the broken antenna and replaced it before completing further testing.
Customer Issue: Ms. Foi had gotten an old garage door and wanted the rusty old springs replaced quickly.
Our Solution: Since the garage door springs were still functional for now, Ms. Foi had the luxury of being able to easily remove her car to make room and keep it safe during the operation. Our team carefully teased the torsion cones loose to release the spring tension, and then removed and replaced the springs.
Safety Sensor Testing
Customer Issue: Mr. Craig called us to fix his garage door’s safety sensor.
Our Solution: We ran a complete check of Mr. Perry’s door’s safety sensor and found an electrical short. He replaced a damaged wire and the sensor began working again normally.
Customer Issue: Wanted a quiet opener.
Our Solution: This customer wanted a silent opener because his garage was close to his bedroom. After considering a number of options he chose the Genie 2042-TKC QuietLift 800 Belt-drive opener, which we proceeded to install for him. We then made sure he was completely satisfied with its silent performance.
Customer Issue: Frayed cables.
Our Solution: Our team inspected the cables and their attachments to the drums, ensuring that no other parts were damaged and needed to be addressed. We replaced the frayed cables and made sure the door was properly balanced afterwards by opening and closing it several times.
Customer Issue: Damaged door panels.
Our Solution: Upon inspection we found that only a couple of panels were dented by the car’s tow bar. We removed them and installed new matching panels in their place. The door's curb appeal was preserved and the customer was more than happy.